Shipping policy

At Bay of Blush, we are committed to delivering your favorite cosmetics and jewellery products safely, quickly, and efficiently. This Shipping Policy outlines important information regarding order processing, shipping timelines, delivery procedures, and other related details to ensure a smooth shopping experience for our customers.

1. Order Processing Time

All orders placed on bayofblush.com are processed within 1–3 business days after successful payment confirmation. Orders are not processed, shipped, or delivered on Sundays or public holidays.

In case of high order volume, festive seasons, or promotional sales, processing times may be slightly delayed. If there is a significant delay in processing your order, we will notify you via email or phone.

2. Shipping Locations

We currently ship across India, covering most cities, towns, and rural areas through our trusted courier partners.

Please ensure that your shipping address is accurate and complete, including PIN code and contact details, to avoid delivery issues.

At this time, we do not offer international shipping.

3. Estimated Delivery Time

Once your order has been shipped, the estimated delivery time depends on your location:

  • Metro Cities: 3–5 business days
  • Tier 2 Cities: 4–7 business days
  • Remote/Rural Areas: 5–10 business days

Delivery timelines are approximate and may vary due to unforeseen circumstances such as weather conditions, courier delays, or logistical challenges.

4. Shipping Charges

We aim to keep shipping affordable and transparent:

  • Free Shipping on orders above a certain value (as mentioned on the website or promotional banners)
  • Standard Shipping Charges may apply for orders below the minimum threshold
  • Additional charges may apply for remote locations or express delivery services (if available)

All applicable shipping charges will be clearly displayed at checkout before payment.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS containing your tracking ID and courier details.

You can track your order in real-time using the tracking link provided. Please allow up to 24 hours for tracking information to become active after dispatch.

6. Delivery Process

Our delivery partners will attempt to deliver your order to the address provided during checkout.

  • Please ensure that someone is available at the delivery location to receive the package
  • You may be contacted by the courier service prior to delivery
  • A valid signature or OTP confirmation may be required upon delivery

If you are unavailable, the courier may attempt re-delivery or contact you for further instructions.

7. Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible orders and locations.

  • COD availability depends on your PIN code
  • A small COD handling fee may apply
  • Please ensure you have the exact amount ready at the time of delivery

Orders placed using COD may be subject to verification via phone call or SMS.

8. Delayed or Failed Deliveries

While we strive to deliver your order on time, delays may occur due to factors beyond our control.

Common reasons include:

  • Incorrect or incomplete address
  • Customer not available at the time of delivery
  • Natural disasters, strikes, or transportation issues

If your order is delayed, please contact our support team for assistance.

In case of repeated failed delivery attempts due to customer unavailability, the order may be canceled and returned to us.

9. Shipment Confirmation & Notifications

Once your order is dispatched, you will receive:

  • Shipping confirmation email
  • Tracking details
  • Estimated delivery timeline

Please ensure that your email address and phone number are correct to receive updates.

10. Packaging

We take extra care in packaging all cosmetics and jewellery items to ensure they reach you in perfect condition.

  • Fragile items are securely packed
  • Tamper-proof packaging is used for safety
  • Hygiene standards are strictly maintained, especially for beauty products

If you receive a damaged or tampered package, please do not accept it and report it immediately.

11. Damaged, Lost, or Missing Packages

If your package is:

  • Damaged: Report within 24 hours of delivery with photos
  • Lost in transit: We will investigate with the courier partner
  • Items missing: Contact us immediately with order details

We will take appropriate action, including replacement or refund, after verification.

12. Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed or failed
  • Additional charges may apply for re-shipping
  • bayofblush.com is not responsible for orders delivered to incorrect addresses provided by the customer

13. Order Cancellation Before Shipping

You can cancel your order before it is shipped by contacting us as soon as possible.

Once the order has been dispatched, cancellation is not possible. However, you may refer to our Return Policy for further assistance.

14. Partial Shipments

In some cases, your order may be shipped in multiple packages due to product availability or packaging requirements.

You will be notified if your order is split, and each shipment will have separate tracking details.

15. Delivery Restrictions

Certain products, especially cosmetics, may have delivery restrictions in specific regions due to regulatory or logistical limitations.

If your location falls under such restrictions, we will inform you and provide alternative solutions if possible.

16. Customer Support

For any shipping-related queries or concerns, feel free to contact us:

Store Name: bayofblush.com
Email: bayofblush@gmail.com
Phone: 8617808847
Address: 18/169/9(I), D.G.P. Ashokenagar Kalyangarh, Asoknagar, North 24 Parganas, West Bengal – 743222

Our support team is available to assist you with order tracking, delivery issues, and general inquiries.

17. Policy Updates

bayofblush.com reserves the right to update or modify this Shipping Policy at any time without prior notice.

Customers are encouraged to review this page periodically to stay informed about our shipping practices.

18. Customer Responsibility

By placing an order with bayofblush.com, you agree to:

  • Provide accurate and complete shipping information
  • Be available to receive the package
  • Cooperate with courier partners for smooth delivery
  • Follow all terms outlined in this Shipping Policy

19. Commitment to Quality Service

At Bay of Blush, we prioritize customer satisfaction and aim to provide a seamless shopping and delivery experience. Whether you are purchasing premium cosmetics or elegant jewellery, we ensure that your products are delivered safely and on time.