Refund policy

At BayofBlush.com, we strive to provide high-quality cosmetics and jewellery products that meet your expectations. We value your trust and aim to deliver a seamless shopping experience. However, if you are not completely satisfied with your purchase, we are here to help with a clear and transparent return and refund process.

This Return & Refund Policy outlines the terms and conditions under which returns, refunds, and exchanges are accepted.

1. Eligibility for Returns

You may request a return under the following conditions:

The product is damaged, defective, or broken upon delivery.
You have received the wrong item (different from what was ordered).
The product is missing parts or accessories.

To be eligible for a return:

The request must be made within 7 days of delivery.
The item must be unused, unworn, and in its original packaging.
All tags, labels, and seals must be intact.
A valid proof of purchase (order ID or invoice) is required.

⚠️ Important Note: Due to hygiene and safety reasons, certain products are non-returnable (see Section 2).

2. Non-Returnable Items

The following items are not eligible for return or refund, except in cases of damage or wrong delivery:

Cosmetics & Beauty Products

Used or opened skincare or makeup items
Products with broken seals (if not reported immediately)
Personal care items due to hygiene concerns

Jewellery Items

Earrings (for hygiene reasons)
Customized or personalized jewellery
Items showing signs of wear or damage after delivery

Other Conditions

Products returned without original packaging
Items damaged due to misuse or improper handling
Clearance sale or discounted items (unless defective)

3. Return Request Process

To initiate a return, please follow these steps:

Email us at bayofblush@gmail.com within 7 days of delivery.
Include the following details:
- Order ID
- Product name
- Reason for return
- Clear images or videos showing the issue
Our team will review your request within 2–3 business days.
Once approved, you will receive return instructions.

⚠️ Returns without prior approval will not be accepted.

4. Return Shipping Policy

If the return is due to a defective, damaged, or incorrect product, we will arrange free return pickup.
If the return is due to customer preference (change of mind, wrong selection, etc.), the customer may be responsible for return shipping costs.

Ensure that the product is securely packed to prevent damage during transit.

5. Refund Policy

Once we receive and inspect the returned product, the refund process will begin.

Refund Approval

Refunds are processed only after the product passes quality inspection.
If the item does not meet return conditions, the refund may be rejected.

Refund Timeline

Refunds are processed within 5–7 business days after approval.
The time taken to reflect in your account may vary depending on your payment method.

Refund Methods

Prepaid Orders: Refund will be credited to the original payment method (bank account, card, UPI, etc.).
Cash on Delivery (COD): Refund will be processed via bank transfer or UPI after collecting your details.

6. Exchange Policy

We offer exchanges only in the following cases:

Damaged or defective product
Incorrect item received

Exchange Process

Request an exchange within 7 days of delivery.
Once approved, the replacement product will be shipped within 5–7 business days after pickup of the original item.

⚠️ Exchanges are subject to product availability.

7. Cancellation Policy

Order Cancellation by Customer

Orders can be canceled within 12 hours of placing the order.
After this period, cancellation may not be possible if the order has already been processed or shipped.

Order Cancellation by BayofBlush

We reserve the right to cancel orders under the following conditions:

Product is out of stock
Pricing or listing errors
Suspicious or fraudulent transactions
Incomplete or incorrect shipping information

In such cases, a full refund will be issued.

8. Damaged or Defective Products

If you receive a damaged or defective item:

Notify us within 48 hours of delivery
Provide clear photos or unboxing video as proof

Failure to report within this time frame may result in rejection of the claim.

9. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your bank or payment provider
Processing times may vary depending on your bank

If you still have issues, contact us at bayofblush@gmail.com.

10. Shipping Policy for Returns

Return shipments must be properly packed
Use a reliable courier service if self-shipping
BayofBlush is not responsible for lost or damaged return shipments if self-shipped

11. Fraud Prevention

To ensure fair usage of our return policy:

Repeated or excessive returns may be flagged
Suspicious claims may be rejected
Customers providing false information may be restricted from future purchases

12. Contact Information

For any return, refund, or exchange queries, please contact:

Store Name: BayofBlush.com
Email: bayofblush@gmail.com
Phone: 8617808847
Address:
18/169/9(I), D.G.P. Ashokenagar Kalyangarh
Asoknagar, North 24 Parganas
West Bengal – 743222
GST No: 19AOXPC3481L1Z8

13. Policy Updates

BayofBlush reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Customers are advised to review this page periodically for any changes.